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Files can be sent to the mobile phone by direct connection (e.g., USB cable), Bluetooth, John Mayer ringtones, or e-mail, however, most ring tone makers have adopted a "one size fits all" strategy of downloading through the Internet; while appealing to the lowest common denominator, this method usually results in charges to the user for Internet time used on their mobile phones.Utility Consumers' Action Network (UCAN), a non-profit Randy Rogers Band ringtones consumer advocacy organization, filed a complaint with the California Public Utilities Commission (CPUC) against Cingular Wireless for the unauthorized billing of non-communications related charges, such as ring tones.RIM currently offers BlackBerry e-mail service to non-BlackBerry Motion City Soundtrack ringtones, such as the Palm Treo, through the BlackBerry Connect software.